Refund policy

Returns


You have 30 days from the day your order arrives to request a return, for any reason at all — including simply changing your mind. You do not need to explain yourself and there is no restocking fee.


To start a return, email support@solvihub.store with your order number. We'll reply within one business day with instructions.


Condition


We ask that items come back in a condition where we can reasonably see they haven't been through heavy use, ideally with the original packaging. If the original box is gone, tell us — we'd rather take the return than argue about cardboard.


Who pays return postage


  • The item is faulty, damaged, or not what you ordered — we do. We send a prepaid label.

  • You changed your mind — you do. Return postage is at your own cost.


Faulty, damaged or wrong items


Email us within 7 days of delivery with your order number and a photo of the problem. We'll send a replacement or refund you in full, whichever you prefer. We do not require you to return a faulty item before we act.


Warranty


Selected products carry a 12-month warranty from the delivery date, covering the specific failures named on the product page:


Product

Covered

Solvi DriveLock Vacuum Car Mount

Loss of vacuum seal, magnet failure

Solvi ScrubPro Electric Cleaning Brush

Motor and battery failure

Solvi HeatBox Self-Heating Lunch Box

Heating element and lid seal failure

Solvi Busy Book Learning Board

Velcro or stitching failure


If a covered part fails, email us with your order number and a short description. We replace the item and you do not need to send the old one back. The warranty does not cover normal wear (bristles flattening, felt pilling), accidental damage, or use outside what the product page describes.


Refunds


Once your return arrives — or once we've approved a photo-based claim — we issue the refund within 5 business days. It goes back to the original payment method. Your bank typically takes another 5–10 business days to show it, which is out of our hands.


Items we can't refund


  • Digital downloads (PDF guides) once the file has been downloaded

  • Gift cards

  • Items reported to us more than 30 days after delivery


Order cancellations


Email us as soon as possible. If your order hasn't been dispatched, we'll cancel it and refund in full. Once a parcel is with the carrier we can't recall it, but you can still return it under the 30-day policy above.


Parcels lost in transit


If tracking hasn't updated for 10 business days, contact us. We'll open a carrier investigation and either replace the order or refund it. You won't be asked to wait indefinitely for a carrier to answer.


EU and UK customers additionally have a statutory 14-day right to cancel from the day of delivery, without giving a reason. Our 30-day policy is more generous and runs alongside that right; it does not replace it.


Contact: support@solvihub.store