Shipping policy

Where we ship from

Solvi products are made and dispatched by our manufacturing partners overseas, and ship directly to you. That keeps prices down, and it means delivery takes longer than a domestic warehouse would. We'd rather say so plainly here than surprise you after checkout.

Processing time

Orders are processed within 1–2 business days. Orders placed on weekends or public holidays begin processing the next business day.

Delivery estimates

These are realistic windows, not best-case ones. Customs, weather and carrier backlogs can push individual parcels beyond them.

Shipping cost

• Free tracked shipping on orders over $35

• Orders under $35: a flat $4.95, shown at checkout before you pay

Tracking

You'll get a tracking number by email as soon as your order is dispatched. Allow 24–48 hours for the first scan to appear — a tracking number that shows nothing yet is normal and is not a sign anything is wrong.

Orders with more than one item

Items may ship separately and arrive on different days, because they don't all come from the same facility. You are not charged extra for this. If part of your order has arrived and the rest hasn't within the estimated window, email us.

If we can't ship on time

If we can't dispatch within the window stated on the product page, we'll email you, tell you the new date, and offer you the choice of waiting or cancelling for a full refund. You don't have to chase us for this.

Address accuracy

Please check your shipping address at checkout. We can usually correct an address in the first few hours after an order — email us immediately. Once a parcel has been dispatched to an incorrect address supplied by the customer, we can't recover it, and a replacement would be at your cost.

Undeliverable parcels

If a parcel comes back to us as undeliverable (wrong address, or unclaimed after the carrier's holding period), we'll contact you. You can have it resent at the cost of postage, or refunded minus the original shipping cost.

International orders and customs

Prices shown do not include import duties or taxes. Where these apply, they're set by your country and are the recipient's responsibility. Customs clearance can add time to the estimates above.

Contact: support@solvihub.store